how to file a claim

Select your insurance company from this list of insurance providers to obtain their claims contact information.

When you contact your insurer, a Claims Representative will ask you a few questions about your accident, such as: 

• Who are the people involved?
• What are the vehicle damages?
• Are there any injuries?
• Are there any witness and/or police reports?

Now that your claim has been reported, the Claims Representative will give you a claim number and the contact info of the Claims Team that will be handling your file. Please be sure to provide this information to King Collision.

Once the insurance company completes their initial damage appraisal, it will be reviewed by the Claims Team and payment will be made on your behalf.  There are several payment options available, depending on whether or not you have a lien holder or whether you prefer that your insurer pay King Collision directly.

If you sign a Direction to Pay form, which authorizes your insurer to pay King Collision directly, we can guarantee that you can pick up your vehicle as soon as the repairs are completed. King Collision's payment policy requires all repairs to be paid in full at the time of vehicle delivery.

If you are not at fault and have filed a claim with your insurance company, your Claims Team will confirm with the other insurance company whether or not they have accepted 100% responsibility for your claim.  If the other insurance company has accepted responsibility at 100% and you choose to pursue your claim through them, your insurance company will most likely close your file.